DreamKG: A KG-Augmented Conversational System for People Experiencing Homelessness
AI 摘要
DreamKG利用知识图谱增强对话系统,为无家可归者提供准确的社区服务信息。
主要贡献
- 构建了面向无家可归者的知识图谱增强对话系统DreamKG
- 结合Neo4j知识图谱和LLM,提高了信息准确性和可靠性
- 实现了基于位置和时间的社区服务推荐
方法论
利用Neo4j知识图谱存储社区服务信息,LLM用于对话理解,结合空间和时间推理进行服务推荐。
原文摘要
People experiencing homelessness (PEH) face substantial barriers to accessing timely, accurate information about community services. DreamKG addresses this through a knowledge graph-augmented conversational system that grounds responses in verified, up-to-date data about Philadelphia organizations, services, locations, and hours. Unlike standard large language models (LLMs) prone to hallucinations, DreamKG combines Neo4j knowledge graphs with structured query understanding to handle location-aware and time-sensitive queries reliably. The system performs spatial reasoning for distance-based recommendations and temporal filtering for operating hours. Preliminary evaluation shows 59% superiority over Google Search AI on relevant queries and 84% rejection of irrelevant queries. This demonstration highlights the potential of hybrid architectures that combines LLM flexibility with knowledge graph reliability to improve service accessibility for vulnerable populations effectively.